Terms & Conditions
1. Introduction
Welcome to Fiona Green Art, operated by Fiona Green. these terms and conditions govern your use of this website and your purchase of artwork offered through it. by accessing this site or using our services, you agree to be bound by these terms. if you do not agree, please do not use the website or services.
2. Eligibility
By using this website, you confirm that you are at least 18 years old and capable of entering into legally binding contracts or purchase.
3. Services offered
Original bespoke personally commissioned artwork, high quality printed reproductions of original artwork and high quality printed greeting cards from original artwork.
4. Booking and payment
All commissioned bespoke artwork pieces require a pre-payment of 50% at the time of booking.
Payment must be made via accepted payment providers listed on the website (e.g., major debit and credit cards, Apple Pay and Google Pay).
5. Cancellation and refunds
Cancellations of commissioned bespoke artwork will forego the 50% deposit paid at the time of booking.
Prints and greeting cards will only be accepted for a full refund if returned (at your cost) in their original unopened packaging in brand new condition and only after contacting us.
6. Confidentiality and data protection
Personal data is collected and processed in line with uk GDPR. full details are provided in our privacy policy.
7. Intellectual property
All content on this website, including images, texts, graphics, and branding, is owned by or licensed to Fiona Green Art.
You may use the content for personal, non-commercial purposes only.
You may not reproduce, modify, or distribute any content without prior written consent.
8. Limitations of liability
Services are provided “as is” without any guarantees of specific results.
We are not liable for any indirect or consequential loss, or for business losses.
We do not accept liability for:
Any reliance placed on the content.
Technical issues beyond our control affecting access or delivery.
10. Indemnity
You agree to indemnify and hold harmless Fiona Green Art and Fiona Green from any claims, losses, damages, liabilities, or legal fees arising out of your use of the website or services
11. Acceptable use
You agree not to:
Use the website for any unlawful, harmful, or fraudulent activity.
Interfere with the security or performance of the website.
Upload or distribute content without permission.
12. External links
Any links to third-party sites are provided for convenience. We do not endorse or control such websites and accept no liability for their content.
13. Governing law and jurisdiction
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English and Welsh courts.
14. Amendments
These terms may be updated periodically. The current version will always be available on our website. Continued use constitutes acceptance of the revised terms.
15. Contact
If you have any questions about these terms, please contact:
Fiona Green
email: fiona@fionagreenart.com
Privacy Policy
[Last updated: 18/11/2025]
This privacy policy explains how fionagreenart.com (“we”, “our”, or “us”) collects, uses, and protects your personal data when you visit our website or use our services. We are committed to safeguarding your privacy in accordance with the uk general data protection regulation (UK GDPR).
1. Who we are
fionagreenart.com is operated by Fiona Green, a UK based professional pencil artist. Our services include original bespoke personally commissioned artwork, high quality printed reproductions of original artwork and high quality printed greeting cards from original artwork.
If you have any questions about this privacy policy, please contact:
Fiona Green
Email: fiona@fionagreenart.com
2. What data we collect
We may collect and process the following personal data:
2.1 Information you provide to us:
Name
Contact details (email address, phone number, home address)
Payment and billing details (processed securely via third-party providers) and not held by us.
Communication preferences
Any other information you provide via email.
2.2 Information we automatically collect:
IP address
Browser type and version
Time zone setting
Referring website
Website usage data (e.g., pages viewed, time spent)
2.3 Cookies
We use cookies and similar technologies to enhance user experience. for details, please see our cookies policy.
3. How we use your information
We use your personal data for the following purposes:
To arrange and deliver artwork.
To manage payments.
To communicate with you about your orders.
To send updates, newsletters, or promotional content (only if you opt in).
To comply with legal obligations.
4. Legal bases for processing
We process your data under the following legal bases:
Consent: for sending marketing emails or storing health information.
Contract: to provide the services you’ve requested.
Legal obligation: for tax, accounting, or insurance purposes.
Legitimate interest: to improve our services and ensure website functionality.
5. Data sharing and third parties
We do not sell your personal data. We may share your information with:
Payment processors (e.g. stripe) to manage transactions.
Service providers involved in website hosting, it, and communications.
Legal or regulatory authorities where required by law.
All third parties are required to respect the security of your data and treat it in accordance with UK GDPR.
6. International data transfers
Some data processors we use may be located outside the uk. We ensure appropriate safeguards are in place (e.g., standard contractual clauses) to protect your data in such instances.
7. Data retention
We retain personal data only as long as necessary to fulfil the purposes we collected it for, including legal, tax, and insurance obligations. typically:
Sales records: up to 7 years.
Email addresses for marketing (if opted in): until you unsubscribe.
8. Your rights
Under UK GDPR, you have rights including:
Access to your data.
Correction of inaccurate data.
Erasure of your data (“right to be forgotten”).
Restriction or objection to processing.
Data portability.
Withdrawal of consent (at any time, where applicable).
To exercise your rights, contact us at \[insert contact email].
9. Data security
We take data protection seriously. measures include:
Secure servers.
Encrypted data transmission.
Limited access to sensitive information.
Regular review of data handling practices.
10. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with a revised “last updated” date. please check back periodically.
Cookie Policy
[Last updated: 18/11/2025]
This cookies policy explains how *fionagreenart.com* uses cookies and similar technologies to recognise you when you visit our website. iI explains what these technologies are, why we use them, and your rights to control their use.
1. What are cookies?
Cookies are small text files that are placed on your device (computer, tablet, smartphone) when you visit a website. They help the website remember your preferences, enhance your user experience, and enable certain functionality.
Cookies may be:
Session cookies: temporary and deleted when you close your browser.
Persistent cookies: remain on your device until they expire or you delete them.
First-party cookies: set by our website.
Third-party cookies: set by external services we use (e.g., analytics providers).
2. How we use cookies
We use cookies to:
Ensure the website functions properly.
Enhance security.
Analyse traffic and usage patterns via tools like google analytics.
Remember your preferences (e.g., cookie consent, language settings).
Manage login and booking functionality (if applicable).
3. Types of cookies we use
Strictly necessary: Essential for the operation of the website (e.g., navigation, access to secure areas).
Performance/analytics: collect information about how visitors use our site (e.g., which pages are most visited).
Functionality: remember choices you make (e.g., your username or region).
Marketing: occasionally used to track user engagement with promotional content (only with your consent).
4. Third-party cookies
We may use services from third-party providers such as:
Google analytics: to understand how visitors use our website. Google’s privacy policy is available at: [https://policies.google.com/privacy](https://policies.google.com/privacy)
Please note we do not control the operation of these cookies.
5. Your consent
Upon visiting our website, you may be presented with a cookie consent banner. By continuing to use the site, you agree to the placement of cookies as described in this policy, unless you adjust your browser settings or preferences.
You can change your cookie preferences or withdraw your consent at any time.
6. Managing cookies
You can manage or disable cookies through your browser settings:
Chrome: [settings > privacy and security > cookies and other site data](https://support.google.com/chrome/answer/95647).
Firefox: [options > privacy & security](https://support.mozilla.org/en-us/kb/enable-and-disable-cookies-website-preferences).
Safari: [preferences > privacy](https://support.apple.com/en-gb/guide/safari/sfri11471/mac).
Microsoft edge: [settings > cookies and site permissions](https://support.microsoft.com/en-us/microsoft-edge).
Disabling cookies may impact the functionality of the website.
7. Updates to this policy
We may update this cookies policy from time to time to reflect changes in the law or our cookie usage. changes will be posted on this page with an updated “last updated” date.
8. Contact
If you have any questions about our use of cookies or this policy, please contact:
Fiona Green
email: fiona@fionagreenart.com